Privacy Policy

Effective Date: July 2, 2026

Toledo Truck Hub respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request information, reserve parking or storage space, make a payment, or communicate with us.

1. Information We Collect

We may collect information you provide directly to us, including:

• Name
• Company name
• Email address
• Phone number
• Vehicle type
• License plate number
• Unit number
• Trailer number
• Requested reservation dates and times
• Parking, storage, or service request details
• Notes or messages submitted through our forms
• Payment-related transaction information

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general usage activity.

2. Payment Information

Online payments are processed through Authorize.net. When you submit a card payment, your payment details are handled through Authorize.net’s secure payment system.

Toledo Truck Hub does not store full credit card numbers, card security codes, or complete payment card details on our website servers. We may store payment confirmation details, transaction IDs, payment status, payment amount, and related reservation records for business, accounting, customer service, and recordkeeping purposes.

3. How We Use Information

We use collected information to:

• Process parking, storage, and reservation requests
• Confirm reservations and payments
• Send reservation confirmations, gate access instructions, extension notices, and related customer communications
• Respond to contact forms and customer inquiries
• Manage customer reservations and administrative records
• Provide customer support
• Prevent fraud, abuse, unauthorized access, or misuse of our services
• Maintain and improve our website and business operations
• Comply with legal, accounting, tax, payment processing, and regulatory obligations

4. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties only as needed to operate our business, including:

• Payment processors, including Authorize.net
• Banks, card networks, and payment-related service providers
• Website hosting, email, security, and technology providers
• Business software, accounting, or administrative service providers
• Legal, tax, compliance, or professional advisors
• Government authorities or law enforcement if required by law

We may also share information when necessary to protect our rights, enforce our policies, prevent fraud, or protect the safety and security of Toledo Truck Hub, our customers, or others.

5. Email Communications

If you make a reservation, submit a request, or contact us, we may email you about your reservation, payment, gate access, extension requests, customer service matters, or other transaction-related information.

Reservation confirmations and related notices may come from noreply@toledotruckhub.com. Please check your inbox, junk, or spam folder if you are expecting a message from us.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to help the site function, improve user experience, analyze traffic, and support security. You can adjust your browser settings to refuse or delete cookies, but some website features may not function properly without them.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Payment card information is processed through Authorize.net’s secure payment system.

No website, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we collect and maintain.

8. Data Retention

We retain information as long as reasonably necessary for reservation management, payment records, customer support, accounting, tax, legal, security, and business purposes. We may retain certain transaction and reservation records after a reservation ends when required or appropriate for legitimate business or legal reasons.

9. Your Choices

You may contact us to request that we update, correct, or review personal information associated with your reservation or inquiry.

Some information may need to be retained for legal, accounting, payment processing, fraud prevention, security, or business recordkeeping purposes.

10. Third-Party Websites

Our website may link to third-party websites or services, including maps, payment pages, or external resources. We are not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policies of those third parties when using their services.

11. Children’s Privacy

Our website and services are intended for adults and commercial vehicle users. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of our website after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Toledo Truck Hub
5439 Lewis Avenue
Toledo, OH 43612

Phone: 567-318-5444
Email: scott@toledotruckhub.com